You sent me a damaged/defective item
I have ordered the wrong thing and want to return it
You have sent me the wrong stuff
I haven’t received anything. Where is my order?
You sent me a damaged/defective item:
If you take delivery of Cloggs.co.uk package and the contents have been damaged in transit, you can return the item(s) to us within 28 days of receipt for exchange. See Our Returns Policy page.
If the items have not been damaged in transit but are instead incorrect, or faulty, please follow the instructions here.
I have ordered the wrong thing and want to return it
We offer a 28 day no questions asked returns policy. Read Our Returns Policy help pages to find out what to do.
You have sent me the wrong stuff
If you think we have sent you the wrong item, please check all the details on your order receipt email including, style name, colour and size. If you think an item you have received does not correspond to the order details in your email or in your account, please email us at customer.services@cloggs.co.uk or call us on 07000 256 447 (local rate) or +44 121 237 5510 (For International Customers) and let us know. We’ll need you to send the wrong item back to us. Customer services will provide you with instructions on how to do this. Once the item arrives back we can either refund your money or send you out the correct item.
I haven’t received anything. Where is my order?
Please check that your order has left our warehouse by checking that your order status is 'Despatched' in your account. This means your order left our fulfilment centre on the date specified. If your order status is not 'Despatched' your order may be 'On Hold' or 'Waiting' in which case your payment details have not been completely matched to those of the card holder. If your order status is 'Backordered' your items were not in stock at the point of picking but is shortly coming into stock, or you will be offered an alternative. Please see a full explanation on our order statuses page.
For deliveries within the UK, although the vast majority of orders are delivered within 2 working days of despatch (and most sooner than that) please allow 5 working days for delivery from this point before contacting us. You can track your order online at www.parcelforce.com or by contacting Parcelforce directly on 0870 850 1150 and quoting your unique tracking number which Parcelforce will have emailed you shortly after collecting your goods from us - all parcels are first collected from our warehouse, and then taken to Parcelforce's distribution depot. At this point all parcels are processed and assigned a unique tracking number which is then emailed to you. Please do not hesitate to contact us if you encounter any further problems, we will endeavour to find out the status of the delivery on your behalf.
For deliveries to Europe and the rest of the world, allow 7-10 working days for delivery before contacting us.
Despite our own best efforts, there can sometimes be unforeseen delays in delivery. It may be worthwhile contacting your local postal sorting office as it's possible they've already tried to deliver your package, but were unable to.
If 15 working days pass without a delivery we can register the parcel as lost and we will either send you out a new parcel or offer you a full refund.
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