Our shopping platform has achieved the highest possible industry standard, independently reviewed security audit to achieve Tier 1 PCI Compliance. We are also independently accredited by the industry body for Interactive Selling Online - the Interactive Media and Retail Group (IMRG.org). We have achieved BOTH ISIS (Internet Shopping is Safe) and IDIS (Internet Delivery is Safe) Accreditations from this body. You can only fully trust online shops from computer to delivery, that have correctly achieved both these accreditations. Click here for our ISIS and IDIS accreditation certificates.
Cloggs.co.uk uses the industry standard secure server software (Secure Socket Layer - 128 bit SSL Global Server Certificate) in association with DataCash and Verisign. Your financial and personal information, including credit card number, name and address, and phone number, are encrypted so that they cannot be viewed while travelling over the internet. All personal information will then be stored on our isolated network, protecting it from any misuse or compromise. Please feel free to click on the Verisign Logo for verification.
Cloggs never takes payment for ordered goods until those goods are actually shipped or without the express prior consent of the customer.
Our website is designed to incorporate some sophisticated navigation and internet browsing technology which gives our customers the highest levels of functionality and buying options. In order to do this, it is necessary to use particular internet software languages like Java Script, and therefore if you have disabled certain browser features like Java Script, you will not be able to complete the checkout part of our website. Similarly, if you have activated the very highest levels of security on your browser, this sometimes disables Java Script automatically and inserts warning or dialogue boxes on https or secure web pages. All our information transfer, storage and use is 100% secure and verified by Verisign as per the seal above.
If you want to complete your purchase on Cloggs.co.uk, click here to learn how to activate the Java Script settings in your browser. You can always reset them on completion of your transaction. Alternatively, you could place a telephone order with us without having to change your settings, just call +44 (0) 121 237 5510 (or visit our Birmingham Bullring store if you are in the area!). For full details on how to adjust your browser settings to complete your purchase on Cloggs.co.uk, please click here.
Our shopping guarantee protects you while you shop on our site - you need not worry about your credit card security. If you have any concerns please contact us through our order helpline - 07000 256 447 or +44 121 237 5510 (for International orders) - to discuss the security.
All goods offered by the company will meet the obligations under consumer protection laws including:
The Sale of Goods Act 1979
The Supply of Goods & Services Act 1982
The consumer Credit Act 1974
The Trade Descriptions Act 1968
The Unfair Contract Terms Act 1977 and the 1999 Regulations
The Consumer Protection Act 1977
The Data Protection Act 1998
The Consumer Protection ( Distance Selling ) Regulations 2000.
Cloggs are focussed on minimising fraudulent transactions over the net. As a further precaution, we have a designated customer service team that will contact you for voice recognition and authorisation if our security matches are not met or if we suspect any improper use.
We are committed to protecting your privacy. We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998. It is collected by Senior Cloggs personnel and all transactions that you initiate with Cloggs.co.uk on this web site are confidential. Your name will not be added to any mailing list and we never transfer this information to a third party, without the customer's consent.
We collect information about you for two main reasons:
The type of information we will collect about you includes:- Your name, your address, your phone number, your size, your e-mail address, your age, your phone number and your sex. Please note that some of these fields are optional and the information is only used as so that we may provide our customers with the products they like as effectively as possible. We will never collect sensitive information about you without your explicit consent.
The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions that Cloggs.co.uk are carrying out. We never aim to send emails to a customer unless first receiving their consent. Customers can be removed from our mailing list automatically by sending an email - please click here to remove your email address from future mailouts. NB - the automated process removes the email address as we receive it. This is usually the primary email address or return email address. If you still receive emails from us, please click here for more information on how to unsubscribe.
We aim for the information we hold about you to be accurate and up to date. You can check the information that we hold about you by logging in to your account. If you find any inaccuracies you should delete or correct it promptly. The personal information will be held securely, in accordance with our internal security policy, The Data Protection Act 1998, Tier 1 PCI Compliance, and the law.
We use technology to track the patterns of behaviour of our visitors to our site so that we can speed up the payment procedure for you, deliver the appropriate products and special offers to you, in the most easy to use way.
This will include using a "cookie" which would be stored on your browser. A "cookie" is a small text file stored on your machine which helps us recognise who you are. This information helps us retrieve information about you so you don't need to re-enter your details. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, please feel free to contact us.
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